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FAQs


Maintenance


Yes. We have a highly skilled maintenance staff. We offer 24/7 maintenance emergency service.

You are encouraged to submit an online work order through our Resident Portal at any time. During office hours, you can stop by or call the office.

Our maintenance team will take care of work orders on a first come, first served basis. Work orders are generally completed within 24-48 hours. Emergencies will always be a priority.

No. You can leave detailed instructions in the "Access notes" section of your online work order or when you inform our office staff. Examples include: call first, pet is secured in the bathroom is locked, etc.

We do not service after hours lock outs. Residents will need to call a locksmith or wait until the office reopens.

You are allowed to decorate your new home. However, all modifications to the apartment will be charged at time of move out in not restored to the original condition.

EMERGENCIES: No electricity throughout the apartment; No water throughout the apartment; No heating or air conditioning in severe weather conditions (Heat when temperature is below 45 degrees F. or less outside and an interior unit temperature of 65 degrees F. or below) (Air Conditioning when Exterior temp is over 85 degrees and unit interior will not cool below 80 degrees.); Refrigerator not cooling; Water coming into an apartment; The possibility of fire from electrical sparks; Toilet is not working in an apartment with only one bathroom; Situations where the resident’s safety is jeopardized (e.g., the apartment has been broken into and the looks or windows are damaged or there is standing ice in parking area, sidewalks, breezeways, or stairs.)


Community Information & Amenities


AVIA Lofts has a pool, patio, grills, fitness center, business center, sport court, and package lockers. Check out our amenity page! www.avialofts.com/amenities.

Our pool is open during office hours from Memorial Day to Labor Day.

Yes, there is open parking.

No, the apartments do not have washer/dryer hook ups.

Yes, this is a pet friendly community.

$300 pet fee per pet, $35 per month pet rent per pet.

We love pets and welcome all cats and most dog breeds. All PEG Property Group communities abide by Breed Restrictions; Owner reserves the right to restrict breeds and types of animals. Currently restricted animals include all dogs that are full or partially: Pit Bull, German Shepard, Doberman, Rottweiler, Akitas, and Mastiffs. Others may be added. Owner may also restrict size and weight.

No, there is not a pet park at this moment.

Our stainless appliances set include dishwasher, stove, refrigerator, and microwave and/or vent hood. Apartments also have a washer/dryer combo.

No chutes, only an enclosure near building 9.

Moving boxes need to be broken down and can be disposed of in the dumpster areas.

Preventative pest control is done monthly. You can also report concerns by entering a work order.

There is a package locker onsite where all packages will be dropped.

Our fitness center is open 24/7.

Our fitness center has treadmills, free weights, and bikes.

We do not allow private events in our public spaces.


Admin


No, there is no cost to take a tour. You will need to visit the property during business hours or you can call or email the leasing center to set up an appointment that works best for you.

We accept walk ins, but we prioritize prospects who book an appointment.

Our office is open during business hours and we have an open door policy. You can come meet our team at any time.

You can reserve your new home with a few easy steps. Visit our website> check out the "floorplans" tab> select your floorplan> select your unit #> and apply!

Application process can vary, but usually takes from 1-3 business days.

Fees and specials may vary daily. The security deposit is determined based on your background check. Contact the office for our daily price quote to learn more.

Payments are only accepted through our online portal.

Payments are only accepted through our online portal.

Yes, we require Renter's insurance with personal liability for $100,000 for the term of the lease.

Studio A only - limited.

Our minimum lease term is 3 months. Terms less than 6 months will be subject to additional fees.


UTILITIES


The utilities are not included in the rental price, but they are billed back for usage and due with the rent. They are separate fees apart from rent. The utilities that will be billed back are gas, electric, and water/ sewage.

There is no need to set up your utilities, the property sets this up for you.

Friends Make the Best Neighbors! Ask us more about resident referral program.

14-day limit on guest. Guests are subject to the same rules of conduct as our residents.

No. A New Security Deposit is required for each apartment when transferring apartment homes. There are also associated transfer fees and notice requirements. Please give us a call to learn more.

No. Subleasing your apartment is not allowed. However, you are allowed to add a roommate anytime during the lease terms. Added Roommates must be approved by Management and pass qualification criteria.

Our Residential Lease Contract allows a lease to be terminated by giving a 60-Day Notice and paying two (2) month's rent as termination fee.

No. Subleasing your apartment is not allowed. However, you are allowed to add a roommate anytime during the lease terms. Added Roommates must be approved by Management and pass qualification criteria.


Location


We are located near UN North Campus, the BLVD mall, Transit Road, NF BLVD, and Wegmans.

Sweet Home School District, Elementary Maplemere, Middle Sweet Home, High School Sweet Home.

Audubon Town Park is less than .4 miles away!

Wegmans, Tops, Target all within a few miles.